Refund Policy

Because digital goods can often be delivered instantly or become irreversible after fulfillment, refund eligibility is limited. A refund may be considered when payment is captured but delivery fails, the supplier cannot complete the order, duplicate payment is confirmed, or an internal fulfillment error prevents successful completion. Refunds are generally not available after successful delivery to the correct account, wallet, inbox, or redemption destination unless required by law or a verified provider-side error is confirmed. Orders delayed for manual review are not automatically refundable while verification is still in progress. Chargebacks, payment disputes, or abuse signals may pause refund handling until the investigation is completed. If a refund is approved, the amount, method, and timing depend on the original payment channel and provider processing rules.